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Hotel team leader

2 months ago

Dundee, United Kingdom J D Wetherspoon Full time
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

- Assist in ensuring the highest consistent standards of CQSMA* are achieved on every shift
- Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers and be accountable for every guests comfort and safety
- Deal with any customer complaints in a polite and professional manner in line with Company policy
- Maintain knowledge of all company promotions and hotel pricing in order to provide information to guests on request and ensure the correct POS materials are on display
- Deal with all enquires in a professional and courteous manner either in person, on the telephone or via emails
- Manage and maintain the administration of all reservations, cancellations and no-show in line with the company policy
- Propose and implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure all bedrooms/conference rooms and area`s within your responsibility are checked thoroughly at the end of every shift and confirm that they meet the standards set by the company
- Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels in
- Report any faults or damage in any of the bedrooms or the hotel facilities to hotel manager immediately
- Monitor and oversee maintenance issues relevant to your area and liaise with 3rd party contractors including MIV as required
- Complete regular checks on portable electrical appliances. (10% of bedrooms on a rotating basis weekly)
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedrooms supplies) including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and Hotel systems in line with Company policy
- Control and manage all new credit application accounts, sales ledger management and payment administration
- Provide reports as required for hotel management
- Adhere to the company`s cash control policy and manage and be accountable for the security of cash at all times
- Maintain effective communication at all times between the team, hotel manager, and night manager
- Supervise and oversee the reception and housekeeping team, issue instructions and delegate the daily duties fairly. Ensure that all company messages are communicated as required
- Complete rotas for your team on a weekly basis. Manage and maintain correct staffing levels in line with targets and business levels
- Ensure all members of the team `sign in` and `out` on the time sheets at reception and manage absence and lateness in line with company policy
- Complete all required health and safety/fire checks on time
- Responsible for the evacuation in case of emergency. Acting as first point of contact for the team, the guests and emergency services
- Report any security issues to the hotel manager immediately
- Take responsibility for extra management tasks as required in the hotel managers absence
- Motivate, train, develop and assist the receptionists and housekeepers to achieve the company`s mission statement
- Ensure that all company polices and legislation regarding licensing, trading standards, customs and excise, food hygiene and health and safety are complied with
- Ensure you and your team adhere to the company`s uniform policy at all times when on duty
- Maintain a high level of attendance and time keeping in line with the rota
- Adhere to all Company policies and procedures and report any issues to the line manager immediately
- Carry out any reasonable instruction given by any member of the hotel management team or any wethercentre manager
- Maintain continuous development of their personal knowledge and abilities by attending all relevant training courses and completing all workbooks

*please note you will need to be 18 or over in order to apply for a team leader position.