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1st Line Support/IT Helpdesk

3 months ago

Oakham, United Kingdom Mana Resourcing Ltd Full time
Title: IT Desktop Support

The COMPANY

Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing
team.

The ROLE

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include;
Resolving End User Issues
Setting up new computers
Creating new users
Resetting passwords
Tracking Issues
Desk-side Support
Documentation
Helpdesk Ticketing using Dell KACE System
Hardware Setup & Breakdown
Imaging Computers
Software Installation

The CANDIDATE

The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing;

IT Support desk/First Tier Support experience
Good IT qualifications
Background troubleshooting Windows 10 / 11 Desktop Operating systems
Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
Can confidently fix hardware breaks.
Hyper-V/VM Ware understanding
Strong problem solving skills
Great customer service skillset

Salary: Depending on experience + Excellent Package
PACKAGE includes;

Pension
Health Care
Life Insurance
Critical Illness Cover
All from start date

This role is commutable from:
Peterborough
Grantham
Stamford
Bourne
Market Deeping
Deeping St James
Glinton
Corby
Oundle
Wansford
Oakham
Colsterworth
Corby Glen
Langtoft
Baston
Uppingham
Wittering
Barnack
King's Cliffe
South Witham

Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
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