Wholesale Customer Operations Specialist

3 weeks ago

London, United Kingdom Burberry Full time

INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The role is responsible to follow the life cycle of wholesale orders from order entry to delivery of products to wholesale accounts. This role requires frequent communication with wholesale partners and Burberry internal stakeholders and involves team work and partnership with many teams within the organisation.You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.The customer operations team is responsible for optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within supply chain to connect central and regional functions.
RESPONSIBILITIES
Account Management
Responsible for managing wholesale accounts across several countries in the EMEIA region
Prepare and edit order confirmations and send to customer
Raise orders for replenishment and store openings/events
Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls
Process cancellations, credits, debits, returns of faulty and non-faulty goods
Provide daily activity reports as needed by the business, leadership or account

Hub Teams/Transportation
Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with transportation team and manage customer delivery booking in partnership with carriers.
Prepare shipments according to customers’ requirements, export procedures and provide instructions to hubs. Request updates on available goods/QC release etc.
Arrange and coordinate returns as required.

Credit Management
Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release

Order Management
Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.

Support Outlet
Action regional and central planning requests to ensure the stock is available to be sent to store, action stock transfer requests moving stock across hubs, upload orders quarterly.

PERSONAL PROFILE
Very good to advanced Excel skills in order to produce reports and interpret large amounts of data
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Understanding of order lifecycle activities, shipping and credit processes
Good knowledge of managing orders in SAP (AFS)
Understanding of logistic and warehouse operations
Previous experience working with international customers is preferable
Understanding of import/export and incoterms
Ability to work in a team
Any other language is a plus, especially French or German
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
 
Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || CUSTOMER OPERATIONS || n/a ||

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