Windows Engineer

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom Creo Recruitment Full time

Job Description:

We’re looking for an Experienced Endpoint Engineer with strong SCCM and JAMF skills to join a busy global Support team based in London.

This successful candidate will provide an escalation point for 1st line and 2nd line engineers. Tier 3 problems usually involve the resolution of problems that affect multiple users in the Enterprise and/or long-standing problems. Great emphasis will be given to creating documentation in all formats to populate a knowledge management system. The goal of the position is to help IT Client Services achieve the highest level of customer satisfaction through timely and efficient problem resolution.

Essential Qualifications:

  • 5 years of experience providing Tier 2/Tier 3 support for IT systems in both hardware and software.
  • Build Knowledge using technical write-ups for the purpose of helping teams in all territories to resolve issues quickly and efficiently.
  • 5-year experience deploying software for test and production uses to ascertain viability and interoperability with deployed image and systems.
  • 5-year experience with basic System Center Configuration Manager (SCCM) (MECM) usage.
  • 2-year experience as a Subject Matter Expert (SME) on Windows 10, Office 365 and its related products, Adobe products, MAC OS (Operating System) X.
  • 2-year experience with the troubleshooting and deployment of mobile devices such as the entire line of Apple products, and Android within an Enterprise environment.
  • 2-year experience in Critical Incident Management including communication and resolution management (i.e. work around, or change management).
  • 1-year experience with vendor management or 3rd party supplier management.
  • 2-year training experience either in small groups or one-on-one. The ability to train personnel with different levels of technical skills and be able to ascertain skill sets and design training curriculums accordingly.
  • 2-year experience using JAMF products (JAMF Pro, JAMF Connect, JAMF Cloud etc.) To include deployment of policies, configuration profiles, maintaining static and smart groups. Packaging experience not required.
  • 5-year experience in managing Active Directory groups and users.
  • Knowledge of Group Policies.
  • 1-year experience in using DEP (Device Enrollment Program) within an Enterprise.
  • 2-year experience with Intune.
  • Windows 11 deployment and support experience.
  • 2-Years Azure AD (Entra ID).

Desirable Qualifications:

  • 1-year experience in Project Management. This includes the ability to break down projects to tasks and the ability to manage deadlines and milestones.
  • 1-year of Executive Support of C level executives.
  • Some experience with benchmark software.
  • Microsoft Certified Solution Expert (preferably in Desktop Infrastructure).
  • Apple Certified Support Professional.
  • JAMF 300 Certification.
  • SCCM Certification.
  • ServiceNow ticketing system usage.

Please note that this role is INSIDE IR35. Rate is between £400-425 per day.

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