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Technical Support Engineer-Office…

2 months ago


Hoddesdon Hertfordshire, United Kingdom FPSG Full time

My client are seeking a Second Line IT Support Engineer (Contractor) for a minimum of 3 months to join the team at their Hoddesdon site. The role requires handling a wide range of IT issues, requests, and tasks from while collaborating with other IT teams when necessary.

Respond to and resolve Level 1, Level 2, and Level 3 support issues, requests, and tasks.
Provide troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware.
AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings.
Assist in ad hoc tasks as assigned by IT management, including supporting other IT teams.
Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure.
Previous proven experience in a Level 2 IT Service Desk or similar role.
Strong knowledge of Microsoft environments.
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