Service Expert

4 weeks ago


United Kingdom Manning Global AG Full time

Our client, a leading global IT service provider, is recruiting for a ServiceNow ITOM Expert to join their business in the UK.

Permanent or Contract

ASAP

As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNo platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration
Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM
Code and Test Scripts and Configuration for ServiceNow Discovery
Installs and configures ServiceNow MID Servers in customer environments
Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system
6-8 Years Engineering and Development experience in a Solution Lead Consulting role for ServiceNow Tool Implementation
~4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management
~ Good exposure on Performance Analytics, Reporting and Dashboards development and implementation
~ Good knowledge and experience working with ServiceNow Custom Applications
~ Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus
~ Hands-on exposure on ServiceNow integration with at least 3-4 3 rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
~ Good exposure on all phases of ServiceNow modules implementation lifecycle.
~ Experience working on Agile Methodology for project execution is preferable.
~ College Degree in Information Systems or Engineering or Equivalent technical training/Experience
~ ServiceNow Discovery Accreditation and/or Certification desired
~ ServiceNow Business Service Mapping Certification desired
~ ITIL V3 Training and Certification
~


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