Team Coördinator Logistiek

About us We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. As a Logistics Coordinator, you will be the main operational contact for a portfolio of fulfilment clients. You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time.Acting as the main contact for client enquiries via phone and email, managing daily communication and updates.
Handling day-to-day operational issues, troubleshooting problems and ensuring orders and correspondence are processed accurately and on time.
Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges.
Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations.
Escalating and resolving complaints promptly while maintaining strong client relationships.
Sharing updates with the Corporate Account Management team and contributing to process improvements and new procedures.
Monitoring KPIs and service metrics, highlighting risks, trends or improvement opportunities.

Proven experience in a logistics, fulfilment or client-facing operational role (desirable)
Proficiency with bespoke systems, CRM and ticketing tools.
Own transport essential - on occasion you’ll be required to travel and work at customer sites and other work-based locations in the Southeast of England, depending on the company’s business and its requirements

Discretionary company bonus scheme
~ Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
~ Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
~22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
~ Birthday leave
~ Free on-site parking, with electric car charging at certain locations
~ Regular social events
~ Employee assistance programme to promote mental health wellbeing
~ Cycle to work scheme
~ Enhanced maternity and paternity pay


Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. English Language – You must be able to work in English;