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F&B supervisor

4 months ago

Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

RESTAURANT MANAGER - CC
Are you detail-oriented with an eye and awareness of your surroundings and service delivery of your team? If so, then we want you to join the us here at Virgin Hotels
We are seeking an experienced, skilled, and knowledgeable restaurant manager who is equally team and guest focused, to lead our fine dining restaurant into its next phase. To be considered you'll have at least two years experience managing a high-end restaurant, alongside a huge passion for first class service, hospitality, and all things people.
Our goal is to create an ambience where locals and visitors feel at home, and we always have something up our sleeve to impress. In helping you understand your role in working for a progressive, environmentally conscious, world-class organisation, the following is a list of your essential job responsibilities.
Achieving that will take a consistent attitude about standards and service. You are responsible for building a team of talented individuals, this means creating and monitoring a consistent and engaging training program that keeps the team on their toes. The initial training program will prepare our new members for what lies ahead and set them up for success. Monitor and track the flow of information coming to you from superiors, hotel side, and culinary side and distribute consistently to the team. Manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You will communicate your expectations for your teammates clearly each shift and remain consistent in your messaging. To be achieved by a pre-shift team meeting as well as a post-shift re-cap and communication to the kitchen, other outlets and front desk about food issues, VIPs, reservations, and changes in business levels
This is not an office job Organisation and Time Management.
Your time management skills will be on display by having a strong floor presence, dedicated training time and business needs.
The main priority is the guest experience, monitoring the floor, training, and consistent leadership. Inventory controls, P&L knowledge, waste of product, glassware, equipment, etc must be monitored daily. Focusing on scheduling, having people in the right place at the right time, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practised through the department.
What qualities are we looking for?
Collaborative approach with all departments, particularly food & beverage and sales & marketing
Ability to read the room and our guests to ensure thoughtful, personal and intuitive service at all times, with the ability to inspire others to deliver the same calibre of service
Strong communication and presentation skills to all levels of management
Able to change direction and work on multiple project aspects at once. Leadership ability and behaviour consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
Ability to work a fully flexible shift pattern
Current, legal, and unrestricted ability to work in the UK
Preferred: 2-5 years experience in high-end restaurants
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.