Customer Service Manager

4 weeks ago

Corby Northamptonshire, United Kingdom Mitchell Maguire Full time

Customer Service Manager – Windows & Doors Job Title: Customer Service Manager – Windows & Doors Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service Location: Corby Remuneration: Up to £45,000 + Circa 10% KPI related bonus Benefits: Comprehensive benefits package The role of the Customer Service Manager – Windows & Doors will involve:

  • Customer Service Manager position dealing with a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers
  • Managing a team of 14 order processors & customer service co-ordinators
  • Manage the running of inbound & outbound activity; returns, complaints handling, reporting and quality checking
  • Responsible for coaching & developing the team; setting KPI’s and driving improvement
  • Ensure the delivery of exceptional customer service from across the department
  • Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager – Windows & Doors with:
  • Must have customer service experience, managing a team
  • Must have experience within the windows & doors sector
  • Must be confident in dealing with customers over the phone
  • Commercially minded
  • Excellent presentation skills & time management
  • Resilient & hard working personality
  • Excellent communication skills both written and verbal
  • Self-driven, results orientated with ability to multi task
  • Robust, positive outlook and team player
  • IT literate
Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows

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