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ITIL Change Manager

4 months ago

London, United Kingdom Capita Full time
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The Change Manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer

Job Description

Help strengthen our Team as a Change Manager. This is a client facing role onsite 2-3 days a week in Colindale, London.

An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies.

What you will be doing:

  • Liaising with Management at all levels in the organisation. Responsible for the assessment, control and scheduling of all change updates, The role requires hosting the CAB (Change Advisory Board)
  • Be responsible for the Change Management process for the customer aligned account
  • Support the implementation and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management
  • Monitor compliance and ensure the processes and procedures are being adhered to Support ISO compliance procedures and audit activities annually.
  • Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services
  • Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production
  • Authoring Internal Reporting monthly and contributing to customer reporting on Change.

What we are looking for:

  • Proven experience of working in Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units.
  • Excellent knowledge of all ITIL Change Management and service support processes.
  • Sound knowledge of IT infrastructure and application technologies
  • Experience in handling complex situations and escalations
  • Track record in the delivery of Change Management
  • Proven ability to work with a diverse set of stakeholders

About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

  • Opportunity to progress your career in change assurance management
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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