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Account Managers/Senior Account Manager
2 months ago
This is a great opportunity for a senior client services expert to come in and help carve out the next steps of what has been an incredibly exciting journey for Ph. Creative and the employer brand industry as a whole.
We need an experienced Senior Account Manager to come in and support our Client Services division, a team which makes a serious positive impact at Ph.
As a Senior Account Manager for Ph, you will be responsible for managing the day-to-day communications for our clients. You will be responsible for the management of ongoing campaigns that could span across brand, web, digital marketing or a mix of all three. We are looking for someone who is practised in managing large scale corporate clients, who can shift and pivot based on ever-changing priorities and knows how to bring a team together including project management/production and wider delivery teams. As a Senior AM, it will be your responsibility to identify potential opportunities with our clients and support their strategic direction.
You will be managing a portfolio of world-class global brands of varying shapes and sizes, across the market. We work with some of the biggest and most well-respected brands out there. You’ll support the global team in the execution of all elements across relationship efforts and delivery of great creative and strategic work.
We all get involved in a whole host of different projects. Client Service
Interact, and manage day-to-day communications, with relevant stakeholders across multiple projects and clients
Campaign client management across various workstreams with our clients – this includes web, digital marketing, brand or a blend of the three
Keep internal project trackers up to date by working closely with the Producers and ensuring our clients have visibility
Ensure you always have a holistic overview of the account and the various deliverables and workstream across it.
You’ll be working with a delivery team (Project Managers) who will manage the studio and resource we allocate to a brief. You will also need to have experience working with finance and legal teams as well as new client handovers from pitch stage – this requires attention to detail and often at times, challenging the status quo and suggesting how we can improve things for our clients onboarding experience
You’ll be working with the Project Managers to manage internal and external expectations in relation to the delivery of work
You’ll be ultimately responsible for the quality of all work that leaves the studio. Quality is absolutely critical. So, you’ll be expected to keep a close eye on it, ensure the proper QA process has been followed, and then provide a final proof read yourself. But we’ll give you the tools and support you need to succeed, whatever we ask you to do.
