Medical Secretary Lead

Medical Secretary Team Lead/Nottingham/Tollerton/Full-time
Spire Nottingham Hospital has an exciting opportunity for Medical Secretary Team Lead to join the team on a permanent full time basis.
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
To be responsible for providing clear leadership in the operation and delivery of administrative functions of the Private and NHS Medical Secretaries. Ensure the Medical Secretary team perform to the required commercial, corporate and professional standards. Working closely with Consultants and Heads of Department to help deliver short and long term business achievements contributing to the hospital’s overall success.
To build a high calibre flexible team utilising existing skills and knowledge wherever possible and supplement these by recruiting, inducting, training and developing staff within the department’s budget.
Ensure the team are adequately trained to provide an efficient and timely secretarial / practice management service to assigned consultants.
Lead the team to continuously improve the service offering to all consultants and patients. Identify individual needs and development of staff through regular Enabling Excellence reviews to enable them to contribute effectively to the changing needs of the business, supporting the ongoing development and training of the teams.
Provide an environment and atmosphere which encourages strong motivation and commitment within the medical secretary team. Ensure annual leave is managed appropriately and in accordance with Spire Policy and agreed levels of permitted absence. Also ensure effective control of sickness and absence management.
Manage performance of colleagues where not meeting the required Spire Performance standards.
As a team leader, work 80% within the team and 20% as admin/management time.
Build effective partnerships with consultants, external medical secretaries, and other stakeholders.
Escalate any concerns which may lead to loss of cases and/or revenue and propose / initiate changes where appropriate to increase utilisation.
Production of medical letters, operation/clinic notes and discharge summaries. Ensure the team complete claim forms (if required), with relevant consultants, ensuring all financial paperwork is kept up to date.
To actively participate in the promotion of good communication with other departments and encourage the team to build good working relationships around the hospital.
Ensure through safe working conditions, the health, safety and welfare of all directly managed colleagues comply with health and safety policies and procedures at all times.
Do not disclose any information about the affairs of the hospital, its subsidiaries or associates. Ensuring that patient information provided, is received and recorded in accordance with the Data Protection Act and Spire policies.
To present a professional, smart image at all times, ensuring adherence to hospital uniform policy and ensure the Medical Secretary team are following the uniform policy at all times.
Track record of successful people and process management, ideally in a multi-functional environment.
Good standard of secondary education with demonstrable literacy and numeracy skills.
Audio and typing skills – attention to detail.
Demonstrated ability in people management to deliver a plan of activity through direct reports.
Previous management / supervisory / team Leader experience.
Ability to work with complex patient and finance administration systems and telephony systems.
Knowledge of the healthcare market.
Good understanding of medical terminology.
Willingness to take ownership and responsibility to deliver solutions through creative and quick thinking.
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
~35 days annual leave inclusive of bank holidays
~ Employer and employee contributory pension with flexible retirement options
~‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
~ Private medical insurance
~ Life assurance

We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.