Training Academy Administrator
4 days ago
Remote role
16th January 2025
First stage interviews: w/c 20th January 2025
As the pioneering workplace and facilities management body, our vision is one where every workplace delivers. To be the trusted voice of a distinct profession recognised for its ability to enable people to transform organisations and their performance.
We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. The company has a strong culture based on our values
· We are a Disability Confident employer, Investor in People accredited and Living Wage employer. We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.
To provide administrative support in the development and delivery of all IWFM Academy products. You will provide an excellent service and be the first point of contact for customers purchasing and completing IWFM Academy products.
The role requires a quality standard driven individual with a keen eye for detail to ensure IWFM Academy products are delivered to regulatory and training requirements.
The postholder will have experience working in a Training Centre and administering regulatory and non-regulatory products to specified standards.
Answer customer, Learner, Assessor and Tutor queries through the IWFM Academy inbox
Administer customer orders and learner registrations through the Customer Relationships Management (CRM), training booking system and Parnassus systems
Conduct regular reporting requirements to monitor the quality and efficiency of delivery across IWFM training and qualifications
Arrange training venues for regulated and non-regulated training
Support with the delivery of the public training courses
Liaise with Trainers, Assessors and Tutors to support the delivery of IWFM training and qualification products
Maintain CPD to ensure knowledge of workplace and facilities management as well as learning and development principles
Knowledge of training and qualification processes and quality standards.
Experience administering regulatory training standards and processes.
Knowledge of Customer Relationship Management (CRM) systems.
Experience of data management and manipulation.
Knowledge of training and qualification systems.
Understand the approach to adult learning and development methodologies.
Innovative thinker, creative by nature and willing contributor.
Flexible and responsive approach.
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