Account Co-ordinator
3 weeks ago
Job Title: Customer Account Co-ordinator Location : Wisbech
Job Type: Full-time, permanent
We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider.
Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK.
Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities.
today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact.
Provide strong planning and administration of the systems, and the best customer service possible
Writing reports and producing information for daily, weekly and monthly meetings when relevant to understand the trend of customer satisfaction and make suggestions for increasing the customer satisfaction rating
Attend customer meetings on a planned and ad hoc basis to maintain good levels of communication
Maintaining standards of H&S, hygiene and security in the work environment
Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT
Excellent written, numeracy and accurate data entry skills and strong attention to detail
Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts
Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments.
Own transport, full UK driving licence and ability to make your own way to work
Acknowledging and resolving customer complaints, promptly through various channels
Sales, Sales Negotiator, B2B Sales, Business Development Manager, Sales, Key Account Manager, Account Manager, Business to Business Sales, Client Account Manager, Business and Account Executive, New Business Sales Executive, Lead Generation Sales, Sales Executive, Sales Assistant, Sales Manager, Direct Sales, Senior Sales Manager, Account Director will all be considered.
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