2nd Line Support IT Engineer

3 weeks ago

Whiteley Hampshire, United Kingdom Tailor Made Technologies Full time

Overview of the role We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. A competitive salary
Training opportunities set out with a clear training structure
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
A brilliant breakout room with free breakfast and a pool table.

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.​
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and responsibilities of our 2nd Line IT Service Desk Engineer:
Providing first response fixes to customers via the phone, live chat or email
Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.

Experience with how an ITIL service desk runs.
Active Directory configuration and administration
An understanding of Group Policy
General networking skills
Good understanding of Office 365
Good understanding of Microsoft Azure
An understanding of Microsoft Intune

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