Information Technology Infrastructure Manager
2 weeks ago
IT Infrastructure & Security Manager
UK | Milton Keynes - Hybrid
An IT Infrastructure & Security Manager is required to join a market-leading hospitality company with multiple sites across the UK. To be a key part of shaping the future of the business, ensuring continuous investments in security, stability, and scalable technologies. We are looking for a passionate IT Infrastructure Manager/Lead to strategically lead a small dynamic team in developing, optimising, and securing technology solutions across all sites within the business. Ensuring high standards of performance, customer service, and security by overseeing infrastructure architecture, managing internal and external stakeholders, maintaining service levels, and driving continuous improvement, focusing on IT and Cybersecurity best practices.
As an Infrastructure & Security Manager, you will be responsible for optimising the IT Infrastructure and security architecture across all sites, with a focus on end-user computing and Microsoft 365 technology stack. Driving IT customer service and continuous improvement initiatives while ensuring a 'security-by-design’ approach to maintaining hardware, software, and network security measures. You will be leading the internal infrastructure team, managing external third-party suppliers, and maintaining documented technical support procedures for key IT systems.
Strategically developing, optimising, and supporting IT infrastructure and security architecture
Collaborating with stakeholders including project teams, service desk, operations teams, and external partners
Managing key external infrastructure 3rd parties and suppliers, ensuring performance and service levels
Implementing a 'security-by-design’ approach to maintain hardware, software, and network security measures
Ensuring IT infrastructure stability, uptime, and performance, meeting agreed KPIs
Driving IT customer service and continuous improvement initiatives
Maintaining documented technical support procedures for all key IT systems
Manage assigned tickets, resolutions, and problem management, providing 3rd line technical support
Working with service delivery teams to maintain SLAs and supportability for defined IT services
Providing expertise in IT and Cybersecurity, ensuring compliance with relevant standards
Strong technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN, cloud services (Azure/AWS), domain services, servers, endpoint management, and endpoint protection
~ Microsoft 365 technology stack, including Apps and Collaboration tools
~ Supplier management, including account, performance, and service management
~ IT and Cybersecurity principles, processes, and compliance standards - ISO27001/Cyber Essentials+/CISSP
~(Desirable) - Retail/Hospitality technology, POS/CRM/ERP
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