Operations Executive

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. 
This role is based in our 5 Howick Place office.
We are seeking a meticulous, data driven Operations Executive to join our team across VIP Services managing logistics, transfers, VIP gifting, pass distribution, supplier contracting and budgets. Verification of flight information for clients, ensuring the accurate coordination of transportation services to and from the airport. Working closely with the Senior Manager, the Operations Executive will also support contracting processes and oversee operational budgets, ensuring services are delivered on time, within scope, and on budget. 
This role is ideal for someone who thrives in client-facing environments and enjoys working with data to ensure smooth operations. If you have a passion for event ops, excellent attention to detail, and a commitment to providing outstanding service, we’d love to have you join our team
Lead end to end VIP flight operations, consolidating flight data into constantly updated reports. 
Communicate directly with clients to gather necessary flight data in a timely manner, ensuring no disruptions to transportation services.
Confirm flight details with clients before their travel date and track any changes or cancellations to ensure the accuracy of transportation arrangements.
Flight Data Cleanup & Validation
Review flight data for accuracy and completeness, ensuring all essential information (dates, times, flight numbers, etc.) Ensure swag is on-brand, within budget and delivered on time
Work with Platinum and Groups team to ensure passes are pre-printed on time and are allocated and delivered to contacts requesting passes outside of their transfer services 
Contract & Procurement
Support the contracting process for transfers, Platinum gifting, student tours and other operational services 
Deliver clear, timely reporting on operational spend and supplier performance 
Festival Operations Delivery
Experience handling time-sensitive data and working with clients in a fast-paced environment is essential.
Exceptional attention to detail, particularly in handling and organizing data.
Proficiency with Salesforce, Microsoft Suite, Excel spreadsheet tools (for managing and organizing data sets).
Ability to handle sensitive travel information and maintain confidentiality.
Flexibility to adapt to needs of the team onsite - ready and willing to jump into other ad hoc tasks that may arise.
Willingness to work in a dynamic environment with a focus on providing exceptional customer service.
Must be present at our festival in Cannes, France from June 16 - 28, 2026 to support the VIP Services team and our clients through the festival duration. (Return flights, accommodation and per diem will be taken care of for the successful candidate by LIONS)
Must be willing to travel to our Central London office location to work collaboratively alongside the team on 3 office days.
 

That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) A flexible range of personal benefits to choose from, plus company funded private medical cover
Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here .