Adult Services Lead Manager

4 weeks ago

Addlestone Surrey, United Kingdom Schindler Limited Full time

Join Schindler and help us elevate our world: We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields. We are currently recruiting for a Service Leader to join our Team in London. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development. This is a full time and permanent role.
Optimise the Regions staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Manage and follow-up actions of customer claims and complaints
Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
Proven track record of running a service business unit (five to seven years) in a related industry.
Proven experience in a management/leadership role
Knowledge of the Lift industry or Facilities Management
Proven technical and commercial awareness as it relates to the lift industry business would be desirable
SAP experience beneficial
Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
Some travel may be required

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