Advisor services
2 weeks ago
Job Title: *Customer Service Advisor
Hours: *Monday to Friday 37.We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. The role of Customer Service Advisor is critical in delivering exceptional customer service to our customers. Offer world class customer service to our customers by, taking ownership for and resolving all enquiries within the customers first contact
* Triaging issues with the customer on the phone and offering suitable remedial actions.
* Arranging and confirming appointments for customers to meet their needs and achieve an efficient means of working for our field based clinical team.
* Contact customers to assess their satisfaction with our services; Deal effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.
* Engaging with and supporting achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.
* Contribute to our customers experience by highlighting opportunities for continuous improvement
*Able to recognise, and deliver consistently, excellent customer service.
* Able to exhibit a positive ‘can-do’ attitude and to strive to achieve personal best performance.
* A flexible approach to change and to be adaptable to the needs of our customers.
* Competent when using IT applications such as CRM / customers information systems and Microsoft systems.
* A background in a customer service role is desirable.
* Competitive salary
* Private Medical Insurance
* Life Assurance x 4
* Access to health & wellbeing initiatives
* Contributory pension scheme matched up to 5% on successful completion of the probationary period.
* Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
* 22 days holiday entitlement (plus bank holidays) increasing with length of service
* Discounted eyewear and hearing products after qualifying period.
In addition to your principle accountabilities above you may be required to perform other duties from time to time, and to operate in line with company policies, procedures, NHS guidelines and current legislation at all times.
Job Type: Full-time
Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
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