Customer Support Specialist
7 days ago
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. Customer Care Advisor
We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions.
This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. Management of customer accounts / orders
Management of service and product complaints - through to resolution
Accurately input patient data and product requirements
Manage courier queries relating to deliveries and collections
Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
Experience in dealing with customers via phone & e-mail to solve all queries
Experience of working in Customer Service environment with high volume call rates
Excellent skills with MS Office
Good, clear, efficient and empathetic telephone manner
Professional with proven ability to build appropriate relationships with customers and team members
Additional leave
Casual dress
Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Referral programme
Sick pay
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Customer Support Specialist
7 days ago
Stonehouse, Gloucestershire, United Kingdom Wellspect HealthCare Full timeWellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary...
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