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Permanent Desktop Support Engineer

4 months ago

Dumbarton West Dunbartonshire, United Kingdom Click Recruitment Full time

We have an excellent job opportunity for a Deskside Support Engineer to support our client’s existing team on site in Dumbarton. The role is an initial 12 month FTC and is 5 days per week on site, with half days on Fridays.
For this role you would require the following skills and experience:-
~3+ years user support experience.
~ Working in the front line, helping users to resolve complex technical IT issues.
~ Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies.
~ Supporting and training users in ways of working (best practice).
~ Acting as a key point of contact for all IT and technical queries.
~ Installing and maintaining IT equipment (hardware, printers, mobile devices ...) and software to users.
~ Diagnosing and resolving hardware (hardware, printers, mobile devices ...), software issues.
~ Providing local support for users, VIPs.
~ Assistance for operations in server/rooms where physical intervention is required.
~ Managing users’ access rights.
~ Managing the Joiners/Leavers/Movers process (rights and materials).
~ Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally.
~ Creating edit, assigning and closing related tickets.
~ Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. The technical agent will help execute this process.
~ Project Management
~ Managing projects on technical topics mainly around customers’ devices or new technologies.
~ Desirable skills include MCSA; Azure; ITIL; Active Directory