Primary Care Relationship Manager

3 weeks ago

Sutton Coldfield West Midlands, United Kingdom Spire Healthcare Full time

Primary Care Relationship Manager | Full Time - 12 Months Fixed Term Contract | Competitive Salary | Hub Role - Based in Worcester but will be required to work across the 3 West Midlands sites to include Sutton Coldfield & Solihull as well as external sites for events.

Spire Healthcare have an exciting opportunity for a Primary Care Relationship Manager to join our Hub on a full time - 12 Month fixed term basis.

The purpose of the Primary Care Relationship Manager will be to grow Primary Care referrals (patient numbers and revenue) by making Spire Healthcare the first choice for patient referrals from GPs, Allied Health professionals such as Physiotherapists and Osteopaths and to identify and maximise business development opportunities presented by commissioning groups.

Hub Role - Based in Worcester but will be required to work across the 3 West Midlands sites to include Sutton Coldfield & Solihull as well as external sites for events.

Duties and responsibilities:

  • Plan and deliver a Primary Care engagement programme in consultation with the Hub Sales and Business Development Director to target an agreed mix of GP practices and other primary care professionals. Devise your own time, activity, and workload to ensure achievement of monthly targets within the primary care contact programme.
  • Work in partnership with central teams to plan and execute email campaigns and events using agreed processes and systems.
  • Education should include clinical workshops, surgery seminars and other education events for target GPs, CCG's and allied health professionals. Work with GP Vocational training programmes to provide education for trainee GP's. Provide education for Patient groups within the catchment area.
  • The post holder maybe asked to work alongside the Self-Pay Sales team to plan and deliver patient awareness events.
  • Undertake lead generation, virtual and face-to-face meetings with Occupational Health Nurses/Manager/Managing Directors, Practice Managers, referring GPs, CCG's and allied health professionals in order to build strong working relationships; to promote the Hub's services, consultants, and standards; and to facilitate smooth administrative processes.
  • Act as a point of contact and subject matter expert on Primary Care relations, liaising with hospital departments to fix communication or administrative problems that are hampering relationships with primary care referrers. This could include but is not limited to obstacles sending referrals by either traditional routes or Spire Connect.
  • Maintain a Primary Care contacts database and log all contacts, opportunities and six-monthly sales data on CRM. Use contact log to produce monthly sales activity report.
  • Collate GP referral data quarterly - in order to measure outcome of own relationship activity and to identify new contact opportunities.
  • Maintain a thorough working knowledge of the Hubs services and its consultants.
  • Act as Spire Hospitals ambassador to the primary care community, displaying a professional, caring and friendly approach at all times, and Champion the needs and interests of primary care referrers within the sites
  • Flexibility is expected so that the post holder is available to meet GPs and stakeholders at times that suit them and the role involves some evening and weekend working to support hub events.
  • The role will involve daily travel within the hubs catchment area and occasional travel to Spire Healthcare head office in central London, and to other Spire Healthcare hospitals around the UK.

Who we're looking for:

Essential

  • Face-to-face field sales experience within a corporate or healthcare environment
  • Evidence of results achieved through customer relationship management
  • Excellent communication and presentation skills

Desirable

  • Face-to-face field sales experience within a corporate or healthcare environment
  • Evidence of results achieved through customer relationship management
  • Excellent communication and presentation skills

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
  • Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom, with 39 private hospitals and 8 clinics across England, Wales and Scotland. Working in partnership with around 7,300 experienced consultants, Spire Healthcare deliver tailored, personalised care to in-patients and day care patients, and is the leading private provider, by volume, of knee and hip operations in the United Kingdom. We are proud that over 90% of our hospitals are rated 'good' or better by the CQC. We are committed to the highest quality of patient care and have earned a reputation as a leader in our field.

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