Credit Manager

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As an O2C Credit Manager, you will manage a team of Credit Risk Analysts and Senior Analysts to oversee data governance and credit policies across the group ensuring that financial credit risk is managed effectively thus minimising the level of potential bad debt across the organisation. You will also support the prompt turnover of debtors into cash through informing and driving proactive collection strategies across the group. You will be fully accountable for the team's efforts and conduct when executing tasks, and the overall efficiency and effectiveness of the credit function. You will share joint responsibility for the end-to-end Order to Cash process, working closely with Sales and other key business stakeholders to ensure seamless execution and continuous improvement. In this role it is paramount that you build and maintain strong, collaborative relationships with key customers and internal stakeholders and be influential in your dealings with them. Key duties of a Credit Manager: Manage tasks appropriately within the team to ensure that your team manages customer risk profiles in an accurate, compliant and timely manner, whilst supporting effective cash collections strategies, and act (including corrective or disciplinary action where needed) when this is not happening Proactively review reporting/KPI's, continually monitoring the end-to-end O2C process Based on your prior experience identify process pain points, initiate corrective action where necessary and able, escalating where not Be accountable for the planning, coordination and fixing of issues within the process Give feedback (positive and negative) in a constructive manner to direct reports Be accountable for how the team are mentored and managed, and coach subordinate leaders on how to mentor, direct and lead their teams Engage with the wider Muller group to drive compliance with VAT and other relevant financial regulations Clear communication to senior stakeholders and customers in a clear and confident manner. Be able to present to superiors as well as non-AR colleagues (i.e. IT Helpdesk, Wider Business): Confidence when robustly engaging with Seniors, 3rd parties and Customers Be able to defend a position in a discussion/debate and able to present logical/coherent arguments when presenting to Design Forums (DF) and Senior Leadership Teams (SLT) Be able to persuade and motivate subordinates appropriately verbally and by email Share any learning and support peers, specifically working with risk, billing, customer services, transport and commercial to resolve issues Manage any internal or external escalations in a timely and professional manner, ensuring clear and concise communication is always maintained Be able to coach less experienced members of the team through challenging/non-standard business scenarios Be versed in policies relating to employee conduct, discipline and benefits and use this knowledge to support, reward or correct employee behaviour as necessary Verify & validate the effectiveness of proposed process improvement solutions by other team members Be prepared to plan and lead the implementation of solutions as and when required Using previous experience be able to scale the impact issues will have on the end-to-end O2C process, and therefore prioritise the order they are addressed Be prepared to plan and lead the implementation of solutions as and when required including the planning, coordination, testing and implementation of change items Qualifications Good knowledge of Excel and the ability to perform advanced data analysis (e.g. Pivot, Filter, CONCAT, IF, VLOOKUP, graphs) Good knowledge of Outlook and Word, ability to produce advanced Power Point presentations Working knowledge of SAP (ECC6 or S/4) OR equivalent ERP system preferred but not required Excellent literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset Be able to confidently discuss tax issues outside of the O2C team (i.e. Tax Team, CFO) Additional Information As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - Competitive holiday entitlement of 25 Days plus 8 Bank Holidays Company Bonus - We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme Private Medical Cover - This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa Pension scheme - we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer Life Assurance - x4 your annual salary Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates