Credit Controller

This is a role for someone who is looking to start on a career path in Invoice Finance with a business who will train and support them to progress internally. Role Overview The role involves undertaking credit control and collections activities via email and telephone to support the operations of the Invoice Finance Division. The role also involves conducting verification activities to contribute to the identification and management of risk. The role is customer facing, supporting relationship management teams in obtaining information and client feedback. The role involves working across a diverse range of clients so the ability to prioritise workloads effectively is essential. Summary of Key Tasks and Responsibilities To maintain satisfactory levels of credit control and verification for a mixed portfolio of Clients To contact clients to arrange the collection of late payments and process incoming funds. To deal with any queries or administrative tasks via telephone, email or post as required. To maintain high standards of client service and ongoing risk management. To work with the Operations Team and report positive and adverse information with the relevant Relationship Manager and/or Relationship Executive. To provide regular updates and monthly reporting, ensuring issues or complaints are dealt with in a timely manner and in accordance with company processes. To ensure all data is recorded completely, accurately and in accordance with GDPR guidelines. Please note that additional responsibilities may be assigned as necessary to meet the evolving needs of the business and to support the business objectives. The job description is non-contractual and is therefore subject to periodic review and amendment as appropriate. Position Holder Profile The postholder must be able to work confidentiality both independently and as part of a team, working to provide a proactive service, delivering information to internal colleagues to inform decision making. The postholder should be comfortable liaising with clients both via email and over the phone, with the ability to actively build relationships and problem solve. The post would be well suited to an individual with a background in customer service or administration with an interest in developing a career within the Invoice Finance Industry. Skills, Experience, and Knowledge Essential: Strong verbal and written communication skills. Good financial literacy and understanding. Excellent time management and organisational skills. Detail orientated with the ability to work to a high level of accuracy. Experience working with customers, providing both service and resolutions. Desirable: Experience undertaking a similar credit control or collections role. Commercial awareness and sensitivity to business priorities. Working knowledge of CRM and debtor management tools. Key Relationships Internal: Relationship Management Teams. External: Clients and customers as required. Why work for us? In addition to a great salary, we are pleased to offer an exceptional benefits package which includes: 26 days holiday per annum pro-rata (rising to 28 days after two years of service), life assurance, auto-enrolment five percent contribution pension scheme, income protection, private medical insurance, health cash plan, holiday exchange scheme, cycle to work scheme, and a discretionary group bonus scheme. We have strong business and cultural values that we seek to imbed in everything that we do. These values are: We put people first, We are flexible, We are genuine, We are bold. About the client An AIM-listed business specialising in the provision or arrangement of funding solutions to UK businesses seeking to access the finance they need to realise their growth plans. UK Businesses can take advantage of an extensive portfolio comprising: Asset Finance, Invoice Finance, Loans and Vehicle Finance. Since its launch in 1998, the business has grown rapidly providing £190million of funding annually to 10,000 UK businesses to support their growth. Operating from four locations across the UK – Bath, Reading, Manchester, and Warrington they were proud to be recognised as a "Very Good Company to Work For" by Best Companies 2025.