Process Improvement Engineer

Business Process Engineer
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
Contract: FTC 18 months, to start ASAP .
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Join our community - This is a great opportunity to learn about the Financial Ombudsman and the work that we do.To better serve our customers, we are embarking on a comprehensive modernisation of the Redress System through our internal 'Modernising Redress Programme'.
This pivotal initiative will be driven by the outcomes of the recent joint Call for Input with the FCA and HM Treasury's review of the Financial Ombudsman Service.
After 25 years of dedicated service, now is the perfect moment to reset the system, ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation, this is an exciting opportunity to join us and help shape the future of redress.
As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst, you'll turn the 'as-is' view into streamlined, efficient, and scalable solutions that deliver better outcomes for customers and colleagues.
Design and document optimised future-state processes and highlight implications for roles, skills, governance and systems, and actively managing risks and dependencies across functions to ensure solutions are practical, sustainable and deliverable.
Facilitate co-design workshops with SMEs and enabling functions to test, refine and build buy-in for processes and operating model changes.
Lead the specification of technical requirements for implementation, working closely with Technology and Transformation teams to ensure feasibility, integration and alignment with organisational priorities.
Recommend opportunities for automation, AI, workflow enhancements and data driven decision making to support improved outcomes.
Lean Six Sigma Black Belt or equivalent advanced professional qualification in process improvement, with a proven track record of leading complex, cross-functional process redesign and transformation.
Advanced analytical and critical thinking skills, able to interrogate data, spot patterns, and identify root causes to inform robust solutions.
Strong facilitation skills to lead co-design workshops, navigating competing views and bringing stakeholder agreement.
Data driven approach to prioritisation, impact measurements and benefits realisation.
Why Financial Ombudsman Service?
Flexibility : Work your way - remote, hybrid, or in-office
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
We also offer an attractive, competitive salary and flexible benefits to suit our people. 25 days holiday entitlement, with the option to buy extra or sell days
~ Generous pension
~ Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
~ Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
~ Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
~ Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Shortlisted candidates will be invited to a first stage which may include completing online assessments and or a telephone interview.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.