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Client Services Coordinator
4 months ago
This exciting new role provides anopportunity to work across two organisations which are committed to theadvancement and development of general practice in Derby and Derbyshire. Working as part of a small team, the rolewill build on the existing communication and engagement mechanisms both acrossgeneral practice and into the wider health and care system. We are looking for an exceptional person, who is dynamic, creative, ambitious and team-orientated, with proven experience working in fast-paced organisations. A broad skill set encompassing engagement, communication, media, marketing, events is a must, together with a sharp focus on an understanding of the primary care landscape along with the ability to work collaboratively with diverse teams.
Overseethe process and contribute to establishing and maintaining strong relationshipswith key stakeholders, including general practices, Primary Care Networks, thewider Derbyshire Integrated Care System, The Hub+, local media, communityleaders and patients.
Createand empower the organisations to develop engaging content for variouscommunication channels, including media releases, newsletters, social media,and the organisations websites.
Monitor and analyse media coverage, publicopinion, LMC and BMA networks, and healthcare trends to inform communicationstrategies.
Derby and Derbyshire LMC represent andsupport general practices across Derby and Derbyshire, to ensure that general practiceis properly valued, and their skills properly utilised. Develop and implement a highly effective engagement approach that ensures the voice of general practices is understood and influences organisational and system planning and delivery.
- Oversee the process and contribute to establishing and maintaining strong relationships with key stakeholders, including general practices, Primary Care Networks, the wider Derbyshire Integrated Care System, The Hub+, local media, community leaders and patients.
- Create and empower the organisations to develop engaging content for various communication channels, including media releases, newsletters, social media, and the organisations websites.
- Monitor, measure, analyse and report on communications and engagement activities and performance against objectives. Monitor and analyse media coverage, public opinion, LMC and BMA networks, and healthcare trends to inform communication strategies.
- Experience of developing and implementing effective stakeholder management approaches.
- Excellent organisational and project management skills.
- Highly competent in the use of technology (Microsoft packages, video conferencing, etc.)
- Ability to identify risk and solve problems before they arise.
- Knowledge of the principles of and legal duties for communications and engagement in NHS service change
- Ideally a familiarity with the local healthcare landscape and an understanding of the work of LMCs, the BMA and Integrated Care Boards.
- Ideally awareness of national policy issues.
Experience of developing and implementing effective stakeholder management approaches.
- Excellent organisational and project management skills.
- Highly competent in the use of technology (Microsoft packages, video conferencing, etc.)
- Ability to identify risk and solve problems before they arise.
- Knowledge of the principles of and legal duties for communications and engagement in NHS service change
-Ideally a familiarity with the local healthcare landscape and an understanding of the work of LMCs, the BMA and Integrated Care Boards.
-Ideally awareness of national policy issues.
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