Community Housing Officer

Found in: Jooble UK C2 - 3 weeks ago

Bracknell Berkshire, United Kingdom Look Ahead Care and Support Full time

Were looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Making you feel at home here means helping you thrive in every way. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role is a Fixed Term Contract, lasting 6-9 months.
Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
Requesting rent adjustments and repayment of housing benefit over-payments
Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisations void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
Liaise with contractors to ensure access is granted.
Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Is motivated towards excellence and improvement of personal performance with a can-do attitude.
Experience of monitoring rent accounts and managing rent arrears
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
1-2 years experience in housing management.
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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