Contract Performance Analyst

4 weeks ago

Teignbridge Devon, United Kingdom National Highways Full time

The Calibration and Optimisation Services (COS) team is a core part of National Highways’ Technology Performance and Availability Management (TPAM) Service which monitors, investigates, calibrates, optimises, and reports on the performance of a wide range of Operational Roadside Technology to support the safe and efficient operation of the Strategic Road Network
We are looking for a Senior Performance Analyst to lead our team on the planning and delivery of Calibration & Optimisation activities. Reporting to the Head of Technology Performance and Availability and the Operational Technology Services Director you will lead the COS team and be responsible for the planning, scheduling and delivery of analysis and optimisation of roadside technology assets.
The COS team are responsible for undertaking analysis of various operational technology assets, including Signs, Signals, CCTV, Smart Motorways and Ramp Metering as well as other roadside traffic technology assets that detect vehicles and set signals in response to the current traffic conditions (eg MIDAS - Motorway Incident Detection and Automatic Signalling).
Using data analytics and engineering judgment the team make improvements to roadside asset settings, review the impact of these changes and report on the operational improvements made and efficiencies delivered. Our goal is to ensure our digital services are optimised as well as they can be to improve Safety, Customer Service and Journey Times.



Work collaboratively with colleagues, suppliers, and stakeholders to improve the availability, performance, and perception of operational technology systems.
Writing technical reports for non-technical audiences and/or presenting information and findings to wider audiences, both technical and non-technical
You will act as a coach and provide an escalation route for the Associate Performance Analysts?and Performance Analysts
Responsible for planning and leading the regular performance analysis of operational technology, assessing, and reporting on the results, and taking steps to improve performance.
Responsible for the accuracy, quality, and usefulness of data analysis
Be numerate with practical knowledge of data analytics methodologies, tools, and techniques with experience of working with a variety of data types to extract meaningful insights.
Have an understanding of data and information management principles.
It would be desirable to demonstrate advanced Excel and/or Power BI skills.
Digital Services is a growing and vibrant Directorate and there has never been a better time to join us as we go through our modernisation programme.? We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in an effective and efficient way.? Our vision is to develop integrated information and technology service that empower our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.??
At National Highways we believe in a connected country. A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.
Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year
Driving licence check (if applicable)
~ Fit to work questionnaire (for all), followed by a medical check (if applicable)
~

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