Stores and Customer Service Assistant

Customer Relations Assistant - Your Journey, Our Commitment
At Northern we keep people moving with confidence and behind the scenes, our data engineers create the same confidence in the information and insights which keep Northern’s services running safely, smoothly and efficiently. As the Data Engineering Team Manager, you will be accountable for building and leading a high performing team of skilled data engineers, managing cross-functional projects, and aligning the data engineering strategy with business objectives. This role is pivotal in ensuring the availability, security, and scalability of data systems to support the organisation's digital transformation – it’s about shaping how data powers Northern’s future.
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Halifax to join our dedicated Station Teams across the East Region.
As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
Passenger Assistance support
Oversee ticketing, stores, and leaflet stock levels
Provide vital support during service disruption to minimise customer impact
A genuine passion for delivering exceptional customer service
Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
23,970 during your first 6 months of training
~ After training, your base salary increases to £29,159
~ Plus overtime opportunities

At Northern, we don’t just value our people - we go the extra mile to support them. Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. About Northern At Northern, we run over 2,500 services a day, connecting millions across the North to friends, family, work, and leisure. We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.