Warehouse Customer Operations Assistant

2 weeks ago

Wakefield West Yorkshire, United Kingdom Marks and Spencer Full time

Operations Assistant,
Operations Assistant
Sunday: 12:15–20:15
Saturday: 12:15–20:15
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
Be the voice of our customer to help us continually improve
Serve our customers efficiently and brilliantly well – on the shop floor and at service points
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Understand the store priorities and their part to play
Minimise cost and waste through good process practice
Follow safe and legal working practices
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Store Leadership

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