Senior Relationship Manager

2 weeks ago

London, United Kingdom HBL Bank UK Full time

Senior Relationship Manager

In addition to managing existing portfolio, responsible to acquire new to bank relationships, identify target market and potential customers, participate in achieving the deposit and revenue targets of the Business Banking team.

  • Formulate strategies with well-articulated action plans to achieve assigned business goals, increase Bank’s share in business & deposits, understanding competition, consolidate and retain business relationships.
  • Achieve sales goals and assigned revenue targets through new business sales, referrals, retention of relationships and cross selling bank’s products
  • Responsible to achieve NTB liabilities/deposit target for the assigned region by identifying target market and potential customers
  • Attend networking events, develop and deepen relationships and explore customer needs with the aim of matching the Bank’s parallel available products, primarily to grow deposit base of the bank
  • Ensure timely & accurate completion of Internal / External audits of assigned portfolio, reviews compliance.
  • Ensure Customer Service levels are at the highest standards
  • Handle client escalations and ensure prompt resolution
  • Review relevant on-boarding due diligence documentation from customers and liaise with relevant department (KYC Team) to ensure completion of the on-boarding process is swift and friction free for the customer.
  • Be fully compliant with Bank’s policies, FCA and anti-money laundering regulations.

QUALIFICATIONS AND EXPERIENCE

Minimum qualifications:

  • Preferably degree educated / or equivalent

Minimum experience / Job Knowledge & Expertise:

  • Relevant experience of multiple years in financial services across banking
  • Good Understanding of financial markets, business banking products, and customer services
  • Excellent communication, interpersonal and organization skills
  • Good Knowledge of MS Office / Excel
  • Customer oriented with hands on ability to network and establish relationships with potential clients / customer
  • Negotiation and influencing skills
  • Collaboration /ability to work in a team
  • Discretion and an understanding customer’s banking needs, confidentiality & an ethical and professional approach to work

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