Director, Customer Account Manager

2 weeks ago

Cardiff, United Kingdom Liberty Marketing Full time

Summary Reports to: Client Services Director
Full time
Holiday entitlement: As an Account Director, you are a commercially minded digital marketing consultant who plays a critical role in both the growth and retention of the agency’s most valuable clients. You combine strategic thinking with hands-on client leadership, confidently managing high-value accounts while identifying opportunities to increase revenue through upsell, cross-sell, and new business acquisition.

You will act as the primary strategic advisor for your clients, shaping marketing activity that delivers measurable ROI and helping clients achieve their commercial goals. You’ll also be expected to lead new business opportunities from pitch through to close, demonstrating confidence in presenting value-led proposals and building trust with senior stakeholders.
You’ll be responsible for translating business objectives into performance-driven marketing strategies, working closely with delivery leads and department heads to execute effectively, and proactively steering account direction.

In doing so, you’ll also support Liberty’s financial goals by achieving retention and growth targets across your portfolio, while also contributing to the agency’s new business efforts. You are expected to lead by example — showcasing best practice across strategy, client service, communication, and commercial thinking.

Own and manage a portfolio of high-value accounts, delivering measurable results aligned with client objectives.
Design, lead and pivot digital marketing strategies in collaboration with delivery leads and heads, ensuring alignment with client business and marketing goals.
Deliver consistently high client satisfaction through proactive communication, strategic planning, and performance reviews.
Lead client meetings, Quarterly Strategic Reviews (QSR) and strategic discussions, positioning yourself as a trusted marketing advisor.
Manage expectations around performance, clearly defining “what good looks like” and aligning internal teams and clients accordingly.
Report accurately on commercial forecasting, contract start dates, and renewal confidence levels.
Ensure quality and consistency across all strategic documentation including pitch decks, QSRs, reports, proposals and SOWs.
Support team development by sharing knowledge, providing feedback and leading by example.
Lead the resolution of any client performance or service issues, working cross-functionally to deliver solutions and safeguard relationships.

Minimum 5 years’ experience managing a portfolio of retained marketing clients, with full accountability for commercial outcomes, within an agency environment.
Demonstrable track record of consistently retaining and growing revenue YoY through strategy led account management.
Strong understanding of digital marketing strategy across channels, with hands-on experience in either agency or in-house environments.
Experienced in delivering marketing strategies that tie into client business goals, demonstrating real commercial impact.
Skilled in building and maintaining senior client relationships, marketing leadership and commercial stakeholders.
Comfortable pitching and closing new business opportunities, with experience contributing to proposals, decks and commercial forecasts.
Adept at interpreting performance data to tell a compelling story and make informed strategic recommendations.
Demonstrated ability to collaborate effectively with delivery leads, teams and stakeholders.

  • Account Manager

    2 days ago

    Cardiff, United Kingdom John Ross Associates Full time

    **Account Manager / Customer Relationship Manager** We are looking for personable and enthusiastic Account Managers / Business Engagement Officers, to join our growing engagement team. Reporting to the Business Engagement Manager, you’ll be responsible for ensuring that our businesses receive the best qualityservice from their investment, meeting with...

  • Account Manager

    2 weeks ago

    Cardiff, United Kingdom Rayner Personnel Full time

    To manage designated customers on a day to day basis to achieve activity and sales targets. Build and maintain the best possible relationship. Package: £40K base £55K OTE Location: Cardiff, Swansea **A typical week as an Account Manager might involve** - Achieve new product targets in your area of - Identify new business opportunities, present and close...

  • Account Director

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Advania UK Full time £40,000 - £60,000 per year

    Account DirectorPosition OverviewAs an Account Director at Advania, you'll be at the forefront of all strategic customer engagement by showcasing our full services, solutions and procurement offerings. Within this role you will introduce Advania to a variety of different size organisations across numerous sectors.The role will enable you to have full...

  • Account Manager

    1 week ago

    Cardiff, United Kingdom Brook Street Full time

    **Our client a well established, award winning company of over 200 years based in the Cardiff area is looking for an Account Manager to help the company continue to grow.** A reliable, determined and self driven individual with a positive outlook is needed to manage existing client accounts, serving the account in any way required with the aim to grow the...

  • Account Director

    2 weeks ago

    Cardiff, United Kingdom Liberty Marketing Full time

    Summary Reports to: Client Services Director Experience required: 5 years (agency environment essential) Employment type: Full time Salary: £42k (£50k OTE) Holiday entitlement: Unlimited Hours: 39 hpw Probationary period: 6 months Job Description As an Account Director, you are a commercially minded digital marketing consultant who plays a critical role in...

  • Account Director

    2 weeks ago

    Cardiff, United Kingdom Liberty Marketing Full time

    Summary Reports to: Client Services Director Experience required: 5 years (agency environment essential) Employment type: Full time Salary: £42k (£50k OTE) Holiday entitlement: Unlimited Hours: 39 hpw Probationary period: 6 months Job Description As an Account Director, you are a commercially minded digital marketing consultant who plays a critical role in...

  • Pr Account Director

    2 days ago

    Cardiff, United Kingdom Henry Nicholas Associates Full time

    * Development opportunities - Life changing campaigns My client is a fully independent integrated Agency that has been trading 70 years and boasts a client list full of household names as well as Govt Depts. They are now expanding there already robust PR team and as a result require an Account Director to work across Public Sector accounts. As a PR Account...

  • Account Director

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Liberty Marketing Full time £504,000 - £600,000 per year

    SummaryReports to:Client Services DirectorExperience required:5 years (agency environment essential)Employment type:Full timeSalary:£42k (£50k OTE)Holiday entitlement:UnlimitedHours:39 hpwProbationary period:6 monthsJob DescriptionAs an Account Director, you are a commercially minded digital marketing consultant who plays a critical role in both the growth...

  • Account Manager

    6 days ago

    Cardiff, United Kingdom Astutis Full time

    Account Manager – Astutis Location: Remote / Cardiff Salary: £30k – £40k DoE + up to £10,000 commission Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working Performance-Related Bonus Life Assurance Vitality Private Healthcare Additional Holiday Purchase Health Cash Plan Subsidised Gym Memberships Cycle to Work scheme Discount...

  • Project Delivery Manager

    6 days ago

    Cardiff, Cardiff, United Kingdom Oleeo Customer Success Full time £30,000 - £60,000 per year

    There are currently two exciting opportunities to join this team on a temporary basis, (with the potential of secondment with current employers' permission). These posts will provide a unique range of opportunities to work across the region, and across partners.Regional Strategic Commissioning OfficerThis post has been created to support the RPB in realizing...