Account Manager, Tourism Partnerships

4 weeks ago

London, United Kingdom London & Partners Full time

London & Partners operates a paid for partnership programme for the Tourism sector. This delivers significant income to the organisation which is then re-invested to deliver increased economic impact for London. We have more than 350 partners from across the tourism sector and work with them strategically to ensure London remains a leading global destination for leisure tourism, business events and major sporting and cultural events. We work closely with our partners to shape and deliver London’s visitor strategy.

As Account Manager, Tourism Partnership , you are responsible for the successful management of Premium Tourism Members by building long-term, strong and sustainable relationships with outstanding client service. You will deliver partner benefits that add value, ensuring high levels of partner satisfaction and retention rates. You are also responsible for the recruiting of new tourism partners and premium members to the L & P Tourism Partnership Programme to achieve agreed targets.

Key Tasks
  • Effective account management of Members to deliver great customer service; build deep relationships and work closely with them to deliver against partner objectives.
  • Develop a strong understanding of the business objectives of partners and to identify opportunities for upselling across L & P.
  • Work collaboratively across London & Partners to identify opportunities for partners to optimise their return on investment.
  • Retention of partnership income.
  • Proactive recruitment of new Partners/ Premium Members to L & P’s tourism Partnership Programme to achieve agreed revenue targets.
  • Build and maintain an accurate pipeline in Salesforce.
  • Establish and maintain relationships with key associations and representative bodies to develop industry knowledge, insights and relationships.
  • Act as brand ambassador for L&P by proactively attending relevant networking events and exhibitions to build pipeline of new members.
  • Admin tasks including invoicing and setting up members.
  • Reacting to and converting membership enquiries into sales
  • Accurate reporting of partnership income and forecasting
  • Undertake other reasonable duties as allocated by the Head of Tourism Partnerships
You’ll have/bring
  • Brilliant relationship manager
  • Natural business developer – skilled in commercial account management experience to retain and grow income
  • Proven track record of proactive new business development and achieving targets
  • Successfully uses innovative and creative problem solving to implement plans and objectives
  • Able to adjust comfortably to, and remain productive within, the context of ambiguous and fast changing priorities and cultural agendas.
  • Successfully uses business challenges and opportunities to improve team and personal performance
  • Able to communicate a clear sense of purpose, direction and success to internal & external stakeholders in a self-assured and articulate manner
  • Inherently self-motivated, resilient, and able to motivate and encourage others, quickly gaining buy-in from relevant stakeholders (internal & external) through persuasive and impactful communication.
  • A natural commercial thinker, with an ability to strike the appropriate balance between mission, income, and delivery.
  • Able to establish and manage effective working relationships both internally and externally.
  • Naturally curious and able to ask the right questions and think creatively to generate meaningful discussion to identify opportunities and influence partnership conversations.
  • Able to achieve objectives through creative and considered thinking, and a positive and innovative approach to problem solving.
  • Highly effective written and verbal presentation and pitching skills, with ability to bring complex ideas to life succinctly and clearly.
  • Working knowledge of CRM ideally Salesforce with the ability to develop and manage pipeline; leads and contacts.
  • Able to adjust comfortably to, and remain productive within, the context of ambiguous and fast changing priorities and cultural agendas.
  • An interest in high growth business, technology and innovation, and a passion for London.
You’ll Get
  • To join a fast paced, flexible and inclusive social enterprise
  • Hybrid working environment
  • 30 days’ holiday in addition to UK public holidays
  • Excellent employer pension contribution and private medical health insurance
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.

We encourage applications from all sections of the community.

About London and Partners

London & Partners is the business growth and destination agency for London – it is our mission to create economic growth that is resilient, sustainable and inclusive.

Our work shines a global spotlight on London; we support the Mayor of London's priorities by promoting London internationally as a leading world city.

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