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Academic Student Support

3 months ago

Guildford Surrey, United Kingdom Study Group Full time

Contract type: Full Time (37.5 hours per week) – Fixed Term (30/06/2026)

Location: Surrey, Surrey International Study Centre

Salary: up to£26,000 per annum

JOB OVERVIEW

To provide progression support and advice to foundation year international students with the purpose of maximising student outcomes, achievement and satisfaction levels.

ABOUT THE ROLE

  • Support students to maximise their chances of automatically progressing to the degree course of their choice whilst ensuring the best possible student experience and achievement.
  • Provide personal tutorage support cover to students throughout the semester.
  • Gather student information from Personal Tutors on a weekly basis to establish ways of supporting students.
  • Ensure that students are referred to appropriate Study Groups, Universities, or external services where appropriate and necessary.
  • Communicate with non-progressed students as directed by the Head of Progression & Support.
  • Support Student Experience & Transition Co-ordinator in organising events e.g. university activities, faculty fairs, transition events, guest lectures and workshops for student development.
  • Support Student Experience and Transition Officer to formalise and organise Student Rep training, ensuring a bank of students is available as and when required
  • Attend Student Forum meetings, ensuring accurate minutes are recorded and distributed to relevant Teams
  • Support effective interaction with Alumni, facilitating the involvement of students.

ABOUT YOU

  • Level 4 Qualification (desirable)
  • Experience and knowledge of providing academic and/or pastoral support to international/ ESL students.
  • Experience of building build strong working relationships with internal and external colleagues
  • Experience in using data and reporting systems
  • Experience in being able to timemanagementwith the ability to prioritise work, forward think and plan
  • Experience in organising events/activities/projects
  • Experience in being flexible and working to tight deadlines

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguardingand recognisesits importance in enabling the best possible student experience and outcomes. Forsuccessful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see ourPrivacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

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