Support Team Lead

1 week ago


England, United Kingdom VisitEngland Full time €45,000

Venn Group are working with VisitEngland & VisitBritain to recruit a permanent Applications Support Team Leader to join their Business Services/Technology team.
VisitEngland & VisitBritain play a unique role in promoting tourism in the UK and supporting business growth in the tourism sector.

The Applications Support Team Leader will have responsibility for the development and support of business applications, working with suppliers and other IT colleagues to ensure robust provision is in place. The Applications Support Team Leader will lead and direct a small team of Application Engineers to create a customer focussed service for colleagues in the UK and globally.

Contract Type: Permanent
Hybrid working: Flexible policy
Responsibilities of the Applications Support Team Leader:
Provide 3rd line support for application issues escalated from the service desk
Manage the performance of the Applications Team reporting to internal customers via SLA’s and KPI’s
Support the delivery of critical projects that will enable the organisation to achieve its technology, digital and data ambitions
Manage documentation, including application data standards and procedure
Work with the Service Delivery Manager to implement the technology vision and strategy for business applications
Support a consistent approach to vendor management of IT suppliers across the organisation in partnership with colleagues in procurement

Desired skills and experience of the Applications Support Team Leader:
Proficiency in ITIL (v3 or v4)
Proficiency with Microsoft technologies (SharePoint, Azure, Windows)
SQL skills for scripting and reporting
Proven experience in a senior application support/analyst role
Demonstrable leadership and team management skills
Excellent stakeholder communication and relationship management abilities
Successful track record of delivering projects on time and within budget

Company policies and benefits:
Flexible Working – We work to make flexibility a reality, and welcome conversations of flexible working from day one
Annual Leave – You will get 25 days annual leave when you join, rising to 30 days after 5 years’ service plus
Generous Pension – We have a defined contribution pension scheme with a maximum employer contribution of 11% of the annual salary
Enhanced Parental and Family Leave Policies
Commitment to Learning – We are committed to developing and supporting learning, and we have a wide internal L&D offer, with on the job learning opportunities, mentoring schemes, and formal training. Eye Care Voucher
Staff discounts on VisitBritain Shops

To be considered for this position and for further information on this and other roles, please apply and reach out to Venn Group’s Government division in our London office.



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