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Aftersales Manager
4 months ago
Aftersales Manager Hertfordshire
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager , based at a branch based in the Hertfordshire area. We will provide excellent training and genuine career progression opportunities in return.
Experienced Aftersales Manager
Enjoy constantly meeting new people and building rapport and connections
Have management experience and wish to build on this
Passionate about the automotive industry and want to work in the world’s biggest manufacturer
✅Demonstrate and promote Toyota's brand values and the desired skills and behaviours.
Manage performance, set targets, and drive continuous improvement.
Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.
Manage and develop team members, identify training needs, and address performance issues.
Supervise warranty claims processing and sub-contract body shop operations.
Develop and implement local promotions, monitor marketing activities, and maintain customer contact.
Determine goodwill gestures and customer discounts.
Yearly bonus
Company car
Employee discount
On-site parking
Sick pay
Bonus scheme
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