Commercial Mortgage Advisor

2 weeks ago

Sunderland Tyne and Wear, United Kingdom Barclays Bank PLC Full time

achieve their ambitions and meet their clients mortgage needs whilst
contributing to the Life Moments commercial ambitions. between Monday-Sunday 7am-11pm.

Ability to multitask multiple online chat sessions

Ability to take ownership of complaints and complex issues.

Barclays is required by law to confirm that you have the Legal Right to Work
If you currently hold a work visa sponsored by
Sponsored visas are role and entity specific
working on the correct visa at all times. visa status or Legal Right to Work may result in your application or any
To provide exceptional customer service while resolving more complex customer
Provision of customer service through various communication channels including chat, email and phone.
* Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
* Collaboration with teams across the bank to align and integrate customer care processes.
* Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
* Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
* Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
* Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

**Provide specialist advice and support pertaining to own work area.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative operational expertise.
* Integrity, Service, Excellence and Stewardship - our moral compass, helping us
Barclays Mindset - to Empower, Challenge and Drive - the operating manual for

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