Customer Service Advisor

1 week ago

sunderland tyne and wear, United Kingdom Barclays Bank PLC Full time

The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm.

To hit the ground running it's essential that you have some of these skills and experiences too:

Experience of working in a customer-obsessed role preferably from a Business to Business perspective although not essential

Excellent written and verbal communication skills

Ability to multitask multiple online chat sessions

Ability to use IT systems and associated applications

Ability to take ownership of complaints and complex issues.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

  • Provision of customer service through various communication channels including chat, email and phone.
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

  • Customer Service Advisor

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time €25,500

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Customer Service Advisor

    1 week ago

    sunderland, tyne and wear, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Customer Service Advisor- Video

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time €26,500

    As a Senior Customer Service Advisor within our Video team, you'll work with customers on an appointment bases only to open youth accounts. You'll book up to 8 appointments per day to support our customers, therefore diary management is key. Experience within a customer facing role will be beneficial within this position. If we receive a high...

  • Specialist Customer Service Advisor

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time

    Join our Sunderland team as a Specialist Customer Service Advisor, where you’ll be the first point of contact for our customers by providing assistance and guidance to each customer displaying empathy, understanding and a passion for delivering excellent customer service, giving a personal touch ensuring they feel valued and respected. You’ll be placed...

  • Specialist Customer Service Advisor

    5 days ago

    sunderland, tyne and wear, United Kingdom Barclays Bank PLC Full time

    Join our Sunderland team as a Specialist Customer Service Advisor, where you’ll be the first point of contact for our customers by providing assistance and guidance to each customer displaying empathy, understanding and a passion for delivering excellent customer service, giving a personal touch ensuring they feel valued and respected. You’ll be placed...

  • Customer Training Support Advisor

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time €25,500

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Customer Advisor

    6 months ago

    Tyne and Wear, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q scotswood 1007** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Quality Advisor

    7 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor - Sunderland Riverside, SR5 area.** - Competitive salary range of £24,000 to £30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care Are you a driven individual with a passion for connecting talented...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0671117561 Applicants **£11.44 - £14.87 Per Hour** - Full Time**Temporary** **Sunderland, Tyne and Wear** **Customer Service And Call Centre** **Job Description**: **CALL CENTRE ADVISORS** **Full time role** **Based in Sunderland** **May Start** **24 Hour Shift pattern** We are actively looking for call centre customer...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom CV-Library Full time

    Customer Service Advisor * Sunderland SR5 (great transport links) * Monday to Friday, 9am to 5.30pm (no weekends) * £25,000 per annum * Initially temporary for 3 months, with a potential permanent contract available for top performers A number of inbound Customer Service Advisors are wanted to join a successful global company at their...

  • Specialist Customer Service Representative

    3 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time

    Join our Sunderland team as a Specialist Customer Service Advisor, where you’ll be the first point of contact for our customers by providing assistance and guidance to each customer displaying empathy, understanding and a passion for delivering excellent customer service, giving a personal touch ensuring they feel valued and respected. You’ll be placed...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom TMSS Full time

    We have a new and exciting opportunity to join our growing customer service contact centre operation based in the Sunderland area as a Customer Service Advisor. The role is to deal with incoming calls from customers with the aim of promoting products and giving excellent customer service at all times. This role is perfect for those with no previous...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role, you will work with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support. The...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom SSTM Full time

    We have an exciting opportunity to join our award-winning contact centre based in the Sunderland area as a Customer Service Advisor. In the role, you will receive inbound calls from existing customers with the aim of promoting products and services along with giving excellent customer service at all times. You will receive 4 weeks of fully paid training...

  • Barclays Bank PLC | Customer Service Advisor | sunderland, tyne and wear

    3 weeks ago

    sunderland, tyne and wear, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Customer Service Advisor

    2 weeks ago

    Sunderland, Tyne and Wear, United Kingdom EE Full time €23,504

    Where: We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park  Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission  Start Date: 2025 Long Description   Why this job matters   Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so,...