Senior Director

Job Description: This senior leadership role within the Vertex Global Professional Services (GPS) organization will lead and execute strategic e-Invoicing initiatives across Customer Success and Services. The role is critical in driving growth through the sale, delivery, and innovation of Vertex e-Invoicing software and service solutions. Success will be measured by maximizing software adoption, revenue, delivery excellence, and customer value . The leader will serve as the enterprise e-Invoicing subject matter expert , collaborating closely with Practice Leadership, Customer Success, Partner Enablement, Sales, Alliances, and Product Management. This role will champion Vertex’s unique value proposition in e-Invoicing, shape solution strategy, and maintain a thought leadership position in this rapidly evolving domain. Key Responsibilities Thought Leadership in e-Invoicing Provide strategic direction and oversight for all e-Invoicing delivery teams, ensuring alignment with go-to-market and implementation strategies. Maintain expert knowledge of global e-Invoicing regulations, frameworks, and standards, including CTC (Continuous Transaction Controls), PEPPOL, EDI, and country-specific compliance requirements. Shape the evolution of Vertex’s e-Invoicing solutions by bringing an outside-in perspective on industry trends and customer needs. Represent Vertex as an industry thought leader at events such as Vertex Exchange, partner summits, and executive forums. Sales & Market Support Partner with Sales and Alliances to position e-Invoicing solutions competitively in the market. Develop implementation differentiators and pricing models to drive e-Invoicing adoption. Own the GPS strategy for e-Invoicing, including pipeline, bookings, revenue targets, and capacity planning. Delivery Excellence Lead all e-Invoicing implementation programs to maximize customer value, satisfaction, and compliance success. Serve as Executive Sponsor on major e-Invoicing projects, coaching teams and ensuring best-practice delivery. Establish capacity and skills roadmaps, including training, certification tracking, and partner enablement for e-Invoicing specialists. Implement a continuous improvement framework based on customer feedback and industry advancements. Partner & Ecosystem Engagement Build strong relationships with strategic partners, regulators, and industry influencers to expand Vertex’s footprint in e-Invoicing. Guide partner readiness, enablement, and delivery quality for joint e-Invoicing projects. Promote consistent methodologies across internal and partner-led implementations. Other Leadership Responsibilities Mentor and develop leadership talent within GPS to strengthen Vertex’s global e-Invoicing credentials. Support recruiting and retention strategies to build a world-class services team. Drive employee engagement initiatives to maintain high satisfaction and performance. Required Knowledge, Skills, And Abilities Proven expertise in global e-Invoicing standards, technologies, regulations, and compliance frameworks. Executive presence with exceptional communication and influencing skills. Strategic thinker with demonstrated ability to lead enterprise-level change. Strong analytical, operational, and project management capabilities. Deep knowledge of ERP/Tax software implementation life cycles, with in-depth familiarity with Vertex solutions. Ability to thrive in fast-paced, dynamic, and international environments. Education & Experience 10+ years in the e-Invoicing / EDI domain with leadership of global compliance initiatives. 15+ years in consulting, client services leadership, or related senior roles. Experience managing large-scale, complex technology implementations. Functional and technical understanding of finance systems and processes. Bachelor’s degree required; advanced degree preferred. Location preference: Europe. Ability to travel internationally.