Director, Customer Account Manager

About the Role As an Account Director, your role will be pivotal in growing revenue within our Mid-Market customer base. You will act as an advisor, helping your clients to understand their pain points and where our solutions can add real value.


Using the appropriate discovery tools, you will gain insights into the needs of our customers, short and long term, leveraging your in-depth knowledge of the Zellis suite of products to increase revenue, whilst ensuring that our customers are powered to provide exceptional employee experiences


Executive stakeholder management is key to success for this role. Your ability to influence the buying process from start to finish will be crucial to creating lasting & trusted relationships, that positively impact our NPS score, making us the go to HR, Payroll and WFM provider.Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets whilst creating a customer centric culture, fostering positive relationships with your account base.


Internal stakeholder management is also key. Working with our experts across the business you'll build a plan aligned to your customers that meets the Zellis business requirements and strategy of the customers for mutual success. You will understand customer risk and management to ensure that Zellis retains their customer base


Customer Relationship Managem ent: Building long-term relationships with customer C-Suite members, ensuring their success with our HR, Payroll and WFM software solutions
Thought Leadersh ip: Act as a thought leader for our customers, being a trusted partner that means you are the first person they think of for adjoining HR & Payroll services
Create white space analysis and own, develop and execute account strategies aligned with customer goals and growth targets
Whilst this role does not carry people management, your impact on others is key. Mentor and guide others to deliver exceptional customer experiences
Leveraging your network and customer relationships to exceed your targets
Act as Product Champ ion: Use discovery tools to deep dive into our customers requirements in the future and provide solutions from our suite of Services, using your influence to drive revenue
Through effective pipeline management ensure that it is sufficient to meet or exceed targets
Accurately maintain forecast information ensuring that all commercial risks are highlighted and recovery plans are in place
Using your network and disruptive selling techniques, draft a territory strategy to ensure that we stay ahead of our competitors


Proven track record in Account Management in the HR, Payroll & WFM tech or SaaS industry
Strong understanding of HR, Payroll& WFM processes and software (e.g., ATS, payroll, performance management
Ability to manage multiple high-value accounts simultaneous
Familiarity with tools like NetSuite, HubSpot, or similar CRM platforms
Knowledge of current HR & Payroll trends and compliance requirements


we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive


As part of your benefits package, you’ll receive:
~ A competitive base salary, plus cash car allowance and commission.
~25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
~ Private medical insurance.
~ Life assurance 4x salary.
~ Enhanced pension scheme with company contributions up to 8.5%.
~ A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle &
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