Quality Project Facilitator
14 hours ago
Quality Improvement Support Officer About the Role
We’re looking for a highly organised and detail-focused Quality Improvement Support Officer to join our Quality Team. This is an excellent opportunity to support IC24’s Quality Improvement (QI) programme and contribute to meaningful change across the organisation.
Reporting to the Head of Quality Improvement, you’ll be an essential part of the QI programme, coordinating project activity, maintaining documentation, supporting colleagues with improvement tools and helping to ensure projects are delivered effectively. You’ll work closely with teams across the organisation - including BI & Analytics, Communications, Locality Leaders and project workstream groups -supporting data collection, reporting and stakeholder engagement.
This is a hands-on, varied role where your communication skills, organisation and proactive approach will make a genuine difference to how we improve quality and patient safety. If you enjoy working collaboratively, supporting others and helping to drive positive change, this could be the perfect next step.
Supporting project leads by monitoring project schedules, actions and progress
• Supporting data collection, including surveys, focus groups and baseline assessments
• Helping analyse and present project data in a meaningful and clear way
• Supporting the quality assurance of projects through audits, compliance checks and milestone tracking
• Managing risk registers for the QI programme and individual project workstreams
• Building effective working relationships across IC24 and supporting colleagues to engage with the IC24 Way
• Supporting training delivery and contributing to QI learning materials
• Supporting the wider Quality Team with additional responsibilities as required
Skilled in using Word, Excel and standard office systems
• Comfortable supporting data collection and basic analysis
• Flexible, adaptable and motivated by continuous improvement
Experience in quality improvement tools, risk management, audit processes or healthcare project support would be an advantage but is not essential.
We’re a major not-for-profit Social Enterprise delivering innovative, high-quality healthcare services across the South and East of England. Every penny we make is reinvested into our services, our people and the communities we serve.
A supportive, inclusive culture where development and wellbeing matter
• Opportunities to grow within our Quality Team and the wider organisation
• A strong sense of purpose with work that directly impacts patient care
• Access to the NHS Pension Scheme
• Additional annual leave entitlement above statutory minimum, increasing with service
• Free 24/7 access to an online GP for you and your family
• Access to Blue Light Card and NHS discount schemes
• Ongoing learning and development opportunities
• Membership to our reward and discount platform
If you’re a motivated, organised administrator who’s passionate about supporting quality and improvement, we’d love to hear from you.
IC24 is committed to providing equal opportunities for all and encourages applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.
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