Quality Improvement Facilitator

OverviewQuality Improvement Facilitator role at BusDevCoach.com. This is an opportunity to support IC24's Quality Improvement (QI) programme and contribute to meaningful change across the organisation.About The RoleWe’re looking for a highly organised and detail-focused Quality Improvement Facilitator to join our Quality Team. Reporting to the Head of Quality Improvement, you’ll coordinate project activity, maintain documentation, support colleagues with improvement tools and help ensure projects are delivered effectively. You’ll work closely with teams across the organisation—including BI & Analytics, Communications, Locality Leaders and project workstream groups—supporting data collection, reporting and stakeholder engagement. This is a hands-on, varied role where your communication skills, organisation and proactive approach will make a genuine difference to how we improve quality and patient safety.What You’ll Be DoingScheduling meetings, preparing agendas and taking accurate meeting notesMaintaining and updating QI tools, templates and documentation systemsSupporting project leads by monitoring project schedules, actions and progressLogging evidence, benefits, outcomes and KPI information to track improvement activityAssisting teams in using QI tools and methodologies, including the DMAIC processSupporting data collection, including surveys, focus groups and baseline assessmentsHelping analyse and present project data in a meaningful and clear waySupporting the quality assurance of projects through audits, compliance checks and milestone trackingManaging risk registers for the QI programme and individual project workstreamsBuilding effective working relationships across IC24 and supporting colleagues to engage with the IC24 WaySupporting training delivery and contributing to QI learning materialsSupporting the wider Quality Team with additional responsibilities as requiredAbout YouYou’re organised, proactive and confident managing a variety of tasks at once. You enjoy working with people, supporting improvement and making sure systems run smoothly. You take pride in accuracy and have an excellent eye for detail.What We’re Looking ForSkilled in using Word, Excel and standard office systemsAn excellent communicator with strong interpersonal skillsAble to produce clear, accurate and meaningful reportsComfortable supporting data collection and basic analysisConfident maintaining accurate records and documentationSupportive, collaborative and able to build positive working relationshipsHighly organised, methodical and able to prioritise effectivelyFlexible, adaptable and motivated by continuous improvementExperience in quality improvement tools, risk management, audit processes or healthcare project support would be an advantage but is not essentialWhy IC24?We’re a major not-for-profit Social Enterprise delivering innovative, high-quality healthcare services across the South and East of England. Every penny we make is reinvested into our services, our people and the communities we serve.What You’ll Find at IC24A supportive, inclusive culture where development and wellbeing matterOpportunities to grow within our Quality Team and the wider organisationA strong sense of purpose with work that directly impacts patient careA leadership team that values collaboration, trust and opennessThe chance to play a key role in supporting improvement across the organisationBenefitsSalary between 31,000 - £34,000 p/a DOEAccess to the NHS Pension SchemeAdditional annual leave entitlement above statutory minimum, increasing with serviceFree 24/7 independent counselling serviceMonthly wellbeing hour for all colleaguesFree 24/7 access to an online GP for you and your familyAccess to Blue Light Card and NHS discount schemesOngoing learning and development opportunitiesMembership to our reward and discount platformReady to ApplyIf you’re a motivated, organised administrator who’s passionate about supporting quality and improvement, we’d love to hear from you. Visit careers.ic24.org.uk to apply.Equal Opportunities & SafeguardingWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. IC24 is committed to providing equal opportunities for all and encourages applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team. #J-18808-Ljbffr