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Head of Effectiveness

2 months ago

Potters Bar Hertfordshire, United Kingdom Canada Life Limited Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Our newly formed TPRM and ops resilience team has been created to meet the increasing regulatory focus on these topics. This role is expected to bring together and ensure consistency and alignment across all three individual elements namely: business continuity, operational resilience and Third Party Risk management (TPRM) as they are all inter connected and have dependencies in the context of wider risk management.
The roles main purpose is to act as the subject matter expert, hold first line responsibility and accountability, provide guidance and set the strategic direction and tooling on all three topics to ensure Canada Life has a robust and appropriate process, documentation and plans in place in order to manage these risk topics and the operational impacts of them (such as managing incident management process etc).
Providing expertise, leadership and support on operational resilience across the organisation ensuring compliance to all regulatory requirements and ensuring IBS documentation is accurate and is fit for purpose
Design and implement Canada Life's operational resilience training and awareness activities
Design and Implement Canda life third party risk management process and systems working with 2nd and third line on the design and implementation
Set TPRM local policy and implement appropriate assurance programme and controls
Provide both supplier and user support and training for TPRM
Extensive experience in a Business Continuity/Operational Resilience and Crisis Management
Good experience in facilitating meetings and workshops at operational and senior management level
Strong knowledge in the production of formal policy/procedural type documentation
A sound understanding of business operating models within a financial services/insurance company
Extensive background in supplier risk management, outsourcing governance and third party risk management systems and process
Experience of planning BC rehearsals and testing activities
Advanced user of MS Word / Excel / Powerpoint / Visio
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
We care about doing the right thing for our people, customers and community and helping others to build better futures. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.
We provide retirement, investment and protection solutions to 3.

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