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Complaints Advisor

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United Kingdom Square One Resources Full time €350

Job Title: Employee Relations Advisor
Bradford/hybrid (two days per week in the office)
Job Type: Contract
We have an exciting opportunity now available with one of our sector-leading telecommunications clients They are currently looking for a skilled Employee Relations Advisor to join their team for an initial two-month contract to be extended.
The main purpose of the role is to help deliver high quality and consistent Employee Relations advice including providing Employee Relations advice, support and coaching line managers across the end-to-end employee lifecycle.
# Employee Relations Case Management - proactively advising and supporting Line Managers regarding ER employment issues such as sickness absence, performance management etc.
# Carrying out case reviews assessing risk and advising accordingly.
# Provide timely and accurate advice to Line Managers in ER process, procedures, and ER Policy and employment law risk.
# Supporting with People Policy development and Line Manager support tools.
# Working with wider business stakeholders on ad hoc People Projects.
# Analysis of ER data, business insights and trend analysis.
# Identify and escalate high risk issues to ER Manager and key stakeholders.
# Create and maintain accurate documentation, trackers, and data.
# Data analysis production and reporting as required.
# Provide and facilitate technical training to Line Managers as required.
# Experience either working as an ER advisor / ER case management or generalist HR Advisor role with high level of ER exposure ideally within a customer orientated commercial environment.
# Strong analytical skills and ability to interpret data, trends, and insights.
# Demonstration of proactive commercially based approach to case management and risk.
# Experience with working closely with stakeholders effectively, resolving issues and understanding drivers/needs, building good relationships with internal and external departments and 3rd party organisation.
# Good knowledge of with Microsoft Office products, HR systems.
# Has some exposure to managing ACAS and ET claims.


If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.