Night Support Worker

Support Worker – Prosocia Housing
Contract: Full-time, On-site
Reporting to: Head of Support
Prosocia Housing Ltd
Prosocia Housing is a values-driven managing agent providing high-quality, compliant supported accommodation for vulnerable adults across the UK. Guided by prosocial principles, we create safe, stable, and person-centred homes that offer a foundation for recovery, independence, and dignity.
We support individuals facing homelessness, domestic abuse, mental health challenges, addiction, offending histories, and broader social vulnerabilities. Through strong housing management, compassionate support, and robust compliance, we aim to exceed national standards for exempt accommodation.
Our service is grounded in Kindness, Integrity, and Tenacity —ensuring every resident is supported to thrive, not just survive.

This is a full-time on-site role across Blackburn and the wider Lancashire area.
As a Support Worker at Prosocia Housing, you will play a central role in transforming lives and helping residents build safety, stability, and independence. You will provide structured 1:1 support, tenancy sustainment, crisis prevention, and practical guidance for individuals with complex or multiple needs. This role is both hands-on and highly rewarding, contributing directly to safer communities and better outcomes for residents.

Direct Support & Tenancy Sustainment
Deliver structured 1:1 support sessions aligned with personalised support plans.
Conduct regular welfare checks and wellbeing conversations.
Assist residents to access mental health, substance misuse, medical, and community services.
Encourage independent living skills including budgeting, cooking, appointment management, and daily routines.
Reinforce positive behaviours and support tenants to maintain safe and stable accommodation.

Housing & Property Management
Address low-level ASB quickly through early intervention and behaviour contracts.
Conduct regular room checks and property inspections to ensure cleanliness and safety.
Support the delivery of a safe environment that meets HMO and fire safety expectations.

Accurately record support notes within 24 hours of delivery.
Update support plans, risk assessments, and safeguarding documentation as required.
Ensure all activities meet exempt accommodation criteria and internal policy standards.
Uphold confidentiality, GDPR compliance, and safeguarding responsibilities at all times.

Work proactively with local authorities, CGL, health professionals, probation, and other community partners.
Contribute to professional assessments and collaborative support planning.

Develop an inclusive, empowering atmosphere within all Prosocia Housing properties.
Promote a culture where residents feel valued, listened to, and supported in their journey toward independence.

Experience supporting vulnerable adults or individuals facing abuse, homelessness, addiction, or mental health challenges.
Understanding of safeguarding, boundaries, and professional conduct.
Basic IT literacy (note-taking, record keeping, email, case management systems).
Experience in supported accommodation, social care, housing, or health services.
Relevant Level 2/3 qualifications in Health & Social Care, Support Work, Housing, or similar.
Knowledge of exempt accommodation regulatory frameworks.
Experience engaging with multi-agency partners such as CGL, probation, or mental health teams.
Lived Experience within the supported housing system.
Comprehensive training and ongoing professional development.
Opportunities for advancement as Prosocia Housing expands nationally.