Professional Services Manager

1 month ago


United Kingdom HOYA LENS U.K. LIMITED Full time

Summary As a Professional Services Manager within our optical business, your primary objective is to facilitate the seamless dissemination of knowledge and expertise across internal and external teams. Your role is multifaceted, encompassing the training of both internal staff and external partners on the intricacies of optical lens dispensing and the interpretation of industry white papers.

Thorough knowledge of Hoya Lens products and services
• IT Knowledge of Excel/ PowerPoint and other Microsoft products.
• Specific Skills/qualities required
• You have a minimum of 10 years of field experience in the optics industry. You master the fundamentals of medical visits.
• You also have qualities and experience as a trainer and can demonstrate pedagogy.
• You hold a valid driver's license and are mobile for frequent travel.
• Non adaptation technical queries from both Customer Services, Customers and Sales teams.
• Competitor analysis including new products and latest developments.
• Internal /External Technical training both creation, accreditation and delivery.
• Supporting Marketing Dept with magazine articles and press releases
• University strategy and relationships, through building relationships with organisations, governing bodies and universities.
• Build and support the KOL network.
• Supporting BDM visits to customers and onboarding of new team members including Myopia Consultants.
• Have a passion for Myopia management and disseminate new product innovations and clinical papers to specialist team members and the wider team.
• Provide training for ophthalmologists and opticians.
• VRM and VRP- Understand and be able to train the team on New Media such as digital measuring devices and practice applications.



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