Store Manager

3 weeks ago

Knightsbridge Gloucestershire, United Kingdom GLOBE-TROTTER Full time

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. The business has been Private Equity backed since 2020.
Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and Southeast Asia.

We are delighted to be opening a concession in the worlds leading luxury retail emporium, Harrods.
 
The Store Manager will drive the boutiques performance and profitability, with a focus on providing excellent customer service.

Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners
Contribute to the development of the bespoke luxury service experience and bring new commercial ideas to develop the entire service experience
Achieve sales budgets and achieve appropriate cost control
Monitor sales information and act accordingly to achieve all relevant KPI targets
Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers
Accountable for monthly and seasonal of merchandising plan for the store. Communicate and co-ordinate all in store events and promotional activities alongside key head office functions e.Plan all rota cover for the store team including managing the holiday process, providing cover for Burlington Arcade when required
Motivate and drive your team to achieve and exceed the sales targets
Attend meetings within the department store where applicable
Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises
Be aware of competitors across all channels of retail
Any other ad-hoc duties and responsibilities that arise on a day to day basis or over a period that falls in the remit of the Store Manager

Conduct and provide a daily and weekly briefing meeting to ensure that everyone is aware of key performances and retail initiatives
Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation
Ensure your team deliver an outstanding and unique shopping experience to every customer through regular coaching and feedback across all KPI’s

Manage health and safety, security and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
Overall responsibility for the recruitment and selection of the stores sales associate team and customer service specialist and manage performance when required
Ensure all instore training initiatives are followed and identify gaps in team’s knowledge and work to improve
Oversee the management of any employee relations issues and work with HR where appropriate
Take responsibility for your personal development and actively seeks opportunities for improvement
 
A strong understanding of Luxury retail and sales experience is essential
Excellent communication and relationship building skills
Experience in sales generation and managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays. 

We will only accept applications from direct applicants who have luxury retail management experience.

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