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Air Import Specialist

2 months ago

Feltham Greater London, United Kingdom Maersk Full time
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Our Air freight sector have an opportunity for an Air Freight Export Specialist at our Manchester site.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Purpose:

Deliver a superior Customer experience to our Maersk customers and be proactive in identifying issues and mitigating them, ensure issues raised are resolved quickly.
Closely collaborate with other teams within and across Station/DOC. Act as the first point of contact for customers and actively build strong relationships with our customers.

Job Description:

Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Customer Experience: Own customer experience. Strive to achieve best-in-class Customer Service
Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s
Business growth: Identify and execute upselling opportunities; Driving value through the network

Person Specification:

Airfreight experience in export operations, with a knowledge of air import operations being beneficial
Perseverant & Action Oriented
Collaboration and Influencing
Problem solving
Communication effectiveness
Operations System knowledge
Customer Centricity
End-2-End process knowledge - Air
Interpersonal Savvy
English written and spoken

What we offer:

25 days annual leave with the option to buy or sell 5 days
Annual bonus and pension scheme
Family-friendly benefits and retailer discounts through our partner Benekits.
Access to our Employee Assistance Program with free access to mental and financial health tools.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .