Air Import Specialist
4 weeks ago
Job Overview
Maersk is seeking a skilled Air Import Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring smooth execution of end-to-end shipments by working closely with customers and internal stakeholders.
Key Responsibilities
- Customer Relationship: Build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Customer Experience: Own customer experience and strive to achieve best-in-class customer service.
- Process Execution: Ensure adherence to process in line with agreed execution standards and customer-specific IOPs, and monitor respective KPIs.
- Business Growth: Identify and execute upselling opportunities and drive value through the network.
Requirements
- Airfreight experience in export operations, with knowledge of air import operations being beneficial.
- Perseverant and action-oriented.
- Collaboration and influencing.
- Problem-solving.
- Communication effectiveness.
- Operations system knowledge.
- Customer-centricity.
- End-to-end process knowledge - Air.
- Interpersonal savvy.
- English written and spoken.
What We Offer
- 25 days annual leave with the option to buy or sell 5 days.
- Annual bonus and pension scheme.
- Family-friendly benefits and retailer discounts through our partner Benekits.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- Short-term incentives to recognize, appreciate, and reward outstanding results.
- Flexible working options.
Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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