General Manager

4 weeks ago

Edinburgh, United Kingdom Staycity Group Full time

Welcome to Staycity Group , a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We are now looking to recruita Hotel Manager for our wonderful Heidelberg aparthotel . In this role you will have the opportunity to join us on a multifaceted career path, working alongside a highly dedicated and meticulous team. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate seamless operations across our stunning aparthotel, delivering exceptional guest experiences and inspiring your team to exceed expectations.

Benefits: What we can do for you

  • Generous holiday allowance
  • Annual Bonus, based on your contribution and impact
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • Education Support to help you foster new skills, build confidence and flourish
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Long service rewards

What you can do for us

  • Support the Regional General Manager in all aspects of running the serviced apartments, including front office, housekeeping, maintenance, administration, revenue and sales
  • Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
  • Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
  • Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring thatthere is regular communication across the entire team.
  • Ability to take on project work and ad hoc duties as requested by the Regional General Manager and Head Office function
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the Regional General Manager any shortcomings as soon as possible
  • Manage and motivate a team of direct reports daily, deputising in the absence of the Regional General Manager
  • Ensure the hotel complies with all legislation and Staycity requirements regarding H&S and employment law
  • Regularly evaluate individual and team performance against set objectives. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings. If necessary, implement corrective measures.
  • Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
  • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organisation. Promote a unified 'One Team Spirit.'

Required Skills and Experience

  • Previous management experience of at least 5years in a fast-paced environment.
  • You will have good accountability and sales skills as well as an all-round management experience.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
  • Accountability onP&L, sales skills as well as an all-around management experience.
  • A self-motivatorwith attention to detail and a passion for customer service.
  • Demonstrate how youare able tomotivate, appraise, support and challenge the team to deliver world-class results in every aspect of the business continuously.
  • Sufficientknowledge of H&S,Employment Law and Financial Acumen is desirable.
  • Experience in providingtraining, guidance, and supervision to allteams, actively participating in day-to-day department activities.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today Take the leap and click "apply" now

#J-18808-Ljbffr

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